Shipping policy
This policy is applicable to United States and International orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from us, you accept the policies contained herein.
A. SHIPPING COSTS
Shipping Cost: Free
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 5 – 7 days (Monday to Friday). Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1 – 2 business day (Monday to Friday).
C. DELIVERY TERMS
We use the USPS, UPS, FedEx to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@theroomsphere.com or Call Us at +13176478040.
E. CANCELLATIONS
We have 12-hour grace period after an order is placed for you to cancel or amend the order. Please contact support@theroomsphere.com and mention your order number. Beyond 12 hours, we can no longer cancel or amend your order because it has been processed.
F. PARCELS DAMAGED IN TRANSIT
Upon the delivery of your order, if any items are missing or damaged, please contact us within 3 days from the delivery date. Claims made after this time frame will not be accepted.
G. COUNTRIES WE DO NOT SHIP
Below is the list of countries we’re unable to ship to.
Algeria, Angola, Ascension Island, Bangladesh, Benin, Botswana, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo – Brazzaville, Congo – Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Iraq, Jordan, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Myanmar (Burma), Namibia, Niger, Pakistan, Palestinian Territories, Cameroon, Russia, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Yemen, Zambia, Zimbabwe.