A. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

If you have found a defective product, then please send us a picture of a damaged product. We will bear the total cost of the case and send you a new item at no additional cost.

If you have ordered the wrong product and want to exchange then return shipping charges are your responsibility.

Orders that are still in transit to your address are not eligible for a refund.

B. RETURN PROCESS

To start a return, you can contact us at support@theroomsphere.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

C. DAMAGED AND WRONG PRODUCTS OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

To return your product, you should contact our mail.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

D. EXCHANGES

If you need to exchange an item please contact us at support@theroomsphere.com.

E. RESTOCKING FEE

We do not charge a restocking fee on returns.

F. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.